Regarding orders

We also accept orders over the phone.
About products and orders
Please feel free to contact us.

• 1. Orders and inquiries

  045-522-0055
  （ザ・カハラ・ホテル＆リゾート横浜　ザ・カハラ・コレクション（直通））

• 2. Reception hours

  10：00～18：00

• 3. Payment

  Bank transfer (credit cards cannot be used)
  *Please note that bank transfer fees must be borne by the customer.

• 4. Bank details

  [Bank transfer destination] Mizuho Bank
  [Branch name] 10th Central Branch
  [Account number] Current account 1092397 Resorttrust Co., Ltd.

• 5. Notes

  *Free shipping for purchases of 10,000 yen or more (tax included) for both in-store purchases and phone orders.
  (Delivery is limited to one address within Japan only.)
  *Delivery will be made by Yamato Transport.

• 6. Shipping timing

  Unless otherwise specified
  We will ship your order within 2-7 business days after we confirm your payment.

• 7. Product returns and exchanges

  当店ではお客様都合による交換は受け付けておりません。
  お届けした商品がお申し込みと内容と異なった場合（未開封・未使用のもののみ）商品をお取替えいたします。
  商品到着後3日以内に下記のお問い合わせ先までご連絡をお願いいたします。
  045-522-0055（ザ・カハラ・ホテル＆リゾート横浜　ザ・カハラ・コレクション（直通））

Notation based on the Specified Commercial Transactions Law

• 1. Retailer

  The Kahala Hotel & Resort Yokohama, The Kahala Collection
  URL: https://thekahala.jp/yokohama/facility/?boutique

• 2. Person in Charge

  The Kahala Collection Saki Kurimoto

• 3. location

  1-1-3 Minatomirai, Nishi-ku, Yokohama, Kanagawa Prefecture, 220-0012

• 4. Contact point

  TEL：045-522-0055 FAX：045-522-0033
  ［受付時間］　10：00～18：00

• 5. Sales price

  Please contact us by phone.

• 6. Necessary charges other than the product price

  ○Shipping costs: If the product price is less than 10,000 yen (tax included), the customer will be responsible for shipping costs.
  *If you require refrigerated delivery, an additional refrigerated delivery fee will be charged.
  ○Bank transfer fee (when transferring to a bank account): Varies depending on the bank you use.

• 7. Sales volume

  Please call us for stock availability.

• 8. Application expiration date

  7 days after receiving your order.

• 9. Timing and method of payment

  ○Bank transfer: Please transfer the amount to the bank account specified by our company within 7 days of applying.
  If payment is not made within 7 days, your application will be cancelled.

• Ten. Delivery time

  We will ship your order within 2 to 7 days after confirming your payment.
  (We will contact you after your application regarding the specific delivery date.
  If you have a preference, please let us know when you apply.)

• 11. Withdrawal of application

  Applications cannot be withdrawn after shipment of the product.

• 12. Returns Policy

  Returns and exchanges are not possible unless the product you receive is defective or different from the product you ordered.

• 13. Provisions regarding the seller's liability in the event of a latent defect in a product

  We pay close attention to quality control and shipping, but in the unlikely event that you receive a defective product or a product different from the one you ordered,
  Please call our customer service desk within 3 days of receiving the product, then return it to us with postage prepaid.
  Once we receive the product, we will ship the product as soon as possible.

• 14. Delivery Area

  Delivery is limited to within Japan.
  Even within Japan, we may not be able to deliver to remote islands or areas with delivery restrictions.
  Please contact us for more information.