Notation based on Specified Commercial Transaction Law
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1. Retailer
The Kahala Hotel & Resort Yokohama, The Kahala Collection
URL: https://thekahala.jp/yokohama/facility/?boutique -
2. Person in Charge
The Kahala Collection Saki Kurimoto
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3. location
1-1-3 Minatomirai, Nishi-ku, Yokohama, Kanagawa Prefecture, 220-0012
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4. Contact point
TEL：045-522-0055 FAX：045-522-0033
［受付時間］ 10：00～18：00 -
5. Sales price
Please contact us by phone.
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6. Necessary charges other than the product price
○Shipping costs: If the product price is less than 10,000 yen (tax included), the customer will be responsible for shipping costs.
*If you require refrigerated delivery, an additional refrigerated delivery fee will be charged.
○Bank transfer fee (when transferring to a bank account): Varies depending on the bank you use. -
7. Sales volume
Please call us for stock availability.
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8. Application expiration date
7 days after receiving your order.
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9. Timing and method of payment
○Bank transfer: Please transfer the amount to the bank account specified by our company within 7 days of applying.
If payment is not made within 7 days, your application will be cancelled. -
Ten. Delivery time
We will ship your order within 2 to 7 days after confirming your payment.
(We will contact you after your application regarding the specific delivery date.
If you have a preference, please let us know when you apply.) -
11. Withdrawal of application
Applications cannot be withdrawn after shipment of the product.
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12. Returns Policy
Returns and exchanges are not possible unless the product you receive is defective or different from the product you ordered.
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13. Provisions regarding the seller's liability in the event of a latent defect in a product
We pay close attention to quality control and shipping, but in the unlikely event that you receive a defective product or a product different from the one you ordered,
Please call our customer service desk within 3 days of receiving the product, then return it to us with postage prepaid.
Once we receive the product, we will ship the product as soon as possible. -
14. Delivery Area
Delivery is limited to within Japan.
Even within Japan, we may not be able to deliver to remote islands or areas with delivery restrictions.
Please contact us for more information.